Table of Contents

Payment Terms & Secure Checkout Policy

December 2025

1. Introduction

Hyogena is committed to offering customers a secure, seamless, and premium checkout experience.

This Payment Policy explains the accepted payment methods, authentication procedures, fraud prevention measures, and customer responsibilities.

2. Accepted Payment Methods

Hyogena accepts the following payment options:

  • Visa
  • Mastercard
  • Mada
  • Apple Pay
  • STC Pay
  • Tabby (Installment)
  • Tamara (Installment)

Cash on Delivery is NOT supported.

3. Secure Payment Processing

All transactions executed on sa.hyogena.com are encrypted using industry-standard protocols:

  • SSL (Secure Sockets Layer)
  • TLS (Transport Layer Security)
  • HTTPS across all pages

Customer payment details are never stored on Hyogena servers.

4. Authentication Requirements

Certain payment methods may require:

  • 3D Secure verification
  • Mada Secure Protocol
  • Apple Pay biometric confirmation
  • Payment gateway fraud screening

These measures reduce unauthorized transactions and protect customers.

5. Buy Now, Pay Later (BNPL) Services

Hyogena partners with:

  • Tabby
  • Tamara

BNPL approval is at the discretion of the provider and may involve eligibility checks or spending limits.

Refunds for BNPL purchases follow the same refund timeline but are handled by the provider.

6. Fraud Prevention

Hyogena may temporarily place orders on hold to verify:

  • Suspicious activity
  • Payment anomalies
  • Mismatched customer details

Customers may be asked to provide identification or confirm payment method ownership.

Failure to provide verification may result in cancellation.

7. Failed or Rejected Payments

A payment may fail if:

  • Incorrect card details are entered
  • Insufficient funds are available
  • The bank declines authentication
  • Fraud systems detect unusual activity

Customers should retry or use a different payment method.

8. Pricing & Taxes

All prices displayed on sa.hyogena.com:

  • Include VAT
  • Are shown in SAR (Saudi Riyal)
  • May change due to promotions or supplier adjustments

The price at checkout is final and binding.

9. Policy Updates

Hyogena may revise this payment policy based on financial regulations or improved user experience.

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